GUEST RELATIONS & DOOR MANAGER

OVERVIEW

DEPARTMENT

Management

Job description

As a Guest Relations Executive at Beast House, they will be the first point of contact for members and guests—ensuring a warm, premium, and memorable experience from arrival to departure. They will also serve as the Door Host during EC Nights to implements a elevated club culture nights, managing guest entry, VIP coordination, and maintaining brand integrity at the door. In addition, they will support lead generation and sales efforts across our workspace and membership services, helping grow the business and engage with the Jax community during the week.

JOB TYPE

Full Time

JOB LOCATION

Diriyah, Riyadh

WORK SETTING

Office Based / Field Based

Duties & Responsibilities

Guest Relations & Hosting (Core Duties)
• Greet and engage guests and members with professionalism, hospitality, and brand-aligned tone.
• Maintain strong knowledge of all Beast House offerings to confidently answer questions or upsell services.
• Resolve guest issues or concerns promptly and professionally.
• Manage guest check-ins and ensure VIP protocols are followed.

ECC Nights – Door Hosting
• Oversee entry operations for ECC events including guest list, ticketing, and VIP access.
• Ensure smooth guest flow while upholding the venue’s standard of exclusivity.
• Coordinate closely with security and event staff to manage the atmosphere at the door.
• Represent the energy and culture of Beast House to all visitors, press, and influencers.

Lead Generation & Workspace Sales Support
• Engage with guests in the workspace area to identify potential members or leads.
• Provide workspace tours to prospective clients when needed.
• Track interactions and leads for the sales team via CRM or reporting tools.
• Support the sales and marketing team with outreach initiatives and follow-ups.

Team & Operations Support
• Work closely with events, operations, and membership teams to ensure aligned execution.
• Assist in setting up events or activations when required.
• Provide weekly reports on guest insights, member feedback, and lead opportunities.

Education & Training

Bachelor's degree in Hospitality or related field

Knowledge & Experience

Hospitality, customer service, VIP handling

2+ years in guest service or hotel front office

Skills & Abilities

Warm, confident, and engaging personality with excellent communication skills.

Strong customer service or hospitality background.

Ability to handle high-pressure situations with professionalism and discretion.

Sales awareness and ability to spot and nurture new business leads.

Flexible availability, especially during evenings and weekends.

Working Conditions

6 days per week, averaging 8 hours per day (48 hours/week).

Evening availability required for ECC nights and special events (typically Tuesday & weekends).

Rotational off-day based on event schedule.

BEFORE YOU BEGIN

As part of our application process, we require all candidates to complete this assessment. It helps us better understand your professional strengths, working style, and alignment with the role.

The test is not timed, so feel free to take your time and answer honestly.
Ensure you are in a quiet environment with a stable internet connection.
Completing this test is a required step to move forward with your application.

We appreciate your time and look forward to learning more about you!

APPLICATION FORM

Did you complete the test assessment above?

Yes

Please note, if you do not complete the assessment above, your application will be automatically DISQUALIFIED

First name

Last name

Phone

Current Location

Nationality

National Identification Number (For Saudi Applicants)

If in KSA is Your Iqama Transferable for Expats Only?

Marital Status

Availability to Start

Position Applying for

If the Position not listed

Current Position

Languages Spoken and Proficiency

Current Salary

Expected Salary

LinkedIn Profile or Professional Website URL

Willingness to Relocate

Experiences

Reference Contact Information

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Useful for creative roles (e.g., designers, marketers).

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Please submit a brief, two-minute video addressing the following points:

Introduction (20 seconds): Share your full name, location, and the role you're applying for.
Relevant Experience (40 seconds): Summarize your key work experience, focusing on roles and skills that relate directly to the position you're seeking at Creative Hospitality.
Motivation (30 seconds): Explain why you want to join us and how you can contribute to our team.

Example video here.

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IMPORTANT NOTICE

All information provided to this application will be treated in strictest confidence. The personal data provided will be used by Creative Hospitality Services to best assess your suitability to the position you are applying for. The accuracy of initial information will provide depth, format and structure to your profile.

Please note that your CV or Resume can only be uploaded in .doc or .pdf format, your photo in .jpeg format. Please understand that written references from past employers are required to progress your application. If you do not have references, at the least your application must be accompanied by a character reference from a family member, colleague or friend.