Pool Club Supervisor
OVERVIEW
DEPARTMENT
Front of House
JOB TYPE
Full Time
JOB LOCATION
Field Based
WORK SETTING
Field Based
Job description
The role requires a keen eye for detail, excellent leadership skills, and a commitment to upholding standards of hospitality.
Duties & Responsibilities
Guest Experience:
Ensure a premium guest experience by providing exceptional customer service to all poolside guests. Address guest inquiries and resolve complaints promptly.
Anticipate the needs of guests, delivering personalized service that reflects luxury and exclusivity.
Pool Operations:
Supervise daily pool operations, ensuring cleanliness, safety, and maintenance of poolside areas, including pools, lounges, and surrounding spaces.
Monitor the pool’s equipment, chemical balance, and overall safety to meet health and safety standards.
Ensure all poolside amenities (towels, beverages, etc.) are consistently stocked and available.
Team Management:
Oversee, train, and supervise pool staff, ensuring high standards of service, grooming, and professionalism.
Delegate tasks effectively to pool attendants and lifeguards and monitor performance.
Conduct regular team briefings and offer feedback to ensure operational efficiency and guest satisfaction.
Health & Safety Compliance:
Maintain a safe and secure environment for guests and staff, ensuring adherence to all safety protocols and guidelines.
Handle emergency situations and incidents with professionalism and ensure a timely response.
Ensure the safety of the guests with having someone to mentor
Event Support:
Support the planning and execution of poolside events and member activities, ensuring smooth operations and guest satisfaction.
Collaborate with other departments (e.g., food and beverage, concierge) to deliver a seamless experience during special events.
Administrative Responsibilities:
Maintain records of pool activities, inventory, staff performance, and guest feedback.
Report issues and suggest improvements to management for continual enhancement of pool services.
Education & Training
Minimum Education: High School Diploma or equivalent; a degree or certification in Hospitality Management or a related field is a plus.
Certifications:
Pool and lifeguard certifications (CPR and First Aid) are preferred.
Health and safety certifications related to pool operations and guest safety are desirable.
Training:
On-the-job training will be provided, including service standards, pool operations, and emergency procedures
Working Conditions
9 Hours ( +/- 90 minutes)
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Registration Steps:
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Complete the Test
This assessment evaluates key qualities essential for hospitality roles, such as problem-solving, teamwork, and communication skills. Candidates must score 80% or higher to qualify for an interview at the Job Fair.
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Register for the Job Fair
The registration link will be available after you pass the test.
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Important:
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After completing the test, click "Job Fair Registration" to finalize your registration. Upon submission, you will receive a confirmation email with the Job Fair details.
IMPORTANT NOTICE
All information provided to this application will be treated in strictest confidence. The personal data provided will be used by Creative Hospitality Services to best assess your suitability to the position you are applying for. The accuracy of initial information will provide depth, format and structure to your profile.
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Please note that your CV or Resume can only be uploaded in .doc or .pdf format, your photo in .jpeg format. Please understand that written references from past employers are required to progress your application. If you do not have references, at the least your application must be accompanied by a character reference from a family member, colleague or friend.