Housekeeping & Laundry Supervisor
OVERVIEW
DEPARTMENT
Housekeeping
JOB TYPE
Full-time
JOB LOCATION
Field-based
WORK SETTING
Field-based
Job description
The Housekeeping & Laundry Supervisor will assist in overseeing the daily operations of the housekeeping and laundry departments, ensuring the highest standards of cleanliness and guest satisfaction are consistently met. You will manage a team of housekeepers and laundry staff, monitor cleanliness and service quality, and ensure efficient laundry operations. This role includes managing inventory, staff training, performance monitoring, and ensuring compliance with health and safety regulations.
Duties & Responsibilities
Supervise and coordinate housekeeping and laundry staff, ensuring tasks are completed to the highest standards while fostering a positive and collaborative team culture.
Oversee the cleaning and maintenance of guest rooms, public areas, and back-of-house spaces, ensuring all areas meet luxury standards.
Inspect rooms and public areas regularly to ensure cleanliness, quality, and adherence to established protocols.
Train and mentor staff on cleaning procedures, guest service standards, and safety protocols to maintain consistency and quality.
Implement cleaning and laundry schedules, monitoring task completion and ensuring prompt, high-quality results.
Supervise laundry operations, including sorting, washing, drying, folding, and delivering linens and guest laundry to meet luxury standards.
Ensure proper care and maintenance of all linens, towels, and laundry equipment for efficiency and longevity.
Address guest requests and special cleaning needs promptly and professionally, ensuring satisfaction and exceptional service.
Education & Training
A high school diploma or equivalent is required.
A degree or certification in Hospitality Management or a related field is preferred.
On-the-job training will be provided to familiarize you with cleaning procedures, systems, and operational standards.
Regular training in safety, cleanliness, and guest service standards.
Working Conditions
9 hours (+/- 90 minutes)
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Registration Steps:
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Complete the Test
This assessment evaluates key qualities essential for hospitality roles, such as problem-solving, teamwork, and communication skills. Candidates must score 80% or higher to qualify for an interview at the Job Fair.
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Register for the Job Fair
The registration link will be available after you pass the test.
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Important:
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After completing the test, click "Job Fair Registration" to finalize your registration. Upon submission, you will receive a confirmation email with the Job Fair details.
IMPORTANT NOTICE
All information provided to this application will be treated in strictest confidence. The personal data provided will be used by Creative Hospitality Services to best assess your suitability to the position you are applying for. The accuracy of initial information will provide depth, format and structure to your profile.
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Please note that your CV or Resume can only be uploaded in .doc or .pdf format, your photo in .jpeg format. Please understand that written references from past employers are required to progress your application. If you do not have references, at the least your application must be accompanied by a character reference from a family member, colleague or friend.