SYSTEMS REVENUE & YIELD MANAGER

OVERVIEW

DEPARTMENT

Management

Job description

Specifically related to hospitality reservations systems including but not limited to Sinexis - Opera - Wedec - Sevenrooms - Mindbody - Peoplevine - POS and co-ordination of these systems for a seamless user experience and interface with the front end app and websites.

The Systems Revenue & Yield Manager is responsible for the implementation, overseeing, and optimizing the systems that support the business development processes. This role involves managing CRM systems, sales tracking platforms, and other tools essential for business growth. The manager ensures that the team has access to effective tools to track leads, manage client relationships, and facilitate data-driven decision-making to support revenue growth and operational efficiency.

JOB TYPE

Full time

JOB LOCATION

Riyadh, KSA

WORK SETTING

Field Based

Duties & Responsibilities

CRM Management: Oversee and manage the customer relationship management (CRM) system, ensuring it is used effectively by the sales and business development teams for lead generation, tracking, and client management.

Sales Support: Develop and implement systems to track sales performance, pipeline, and revenue growth. Provide insights and reports on business development activities.

Data Analysis & Reporting: Analyze sales and business development data, generating reports and insights that inform strategic decision-making and identify growth opportunities.

Systems Optimization: Continuously evaluate and improve business development systems, ensuring they remain efficient, user-friendly, and aligned with organizational goals.

Collaboration: Work closely with business development, marketing, and IT teams to ensure systems are fully integrated and support business development objectives. In particular to lead on the digital guest journey app and website integrations femur a seamless user journey.

Process Improvement: Identify areas for improvement in business development processes and implement strategies to optimize workflow, data tracking, and reporting.

Lead Generation Support: Implement tools and systems to support lead generation and conversion processes, ensuring business development teams have the resources needed to generate new opportunities.

Training & Support: Provide training and ongoing support to the business development team on the use of systems and tools, ensuring they are equipped to use them effectively.

Project Management: Lead or contribute to cross-functional projects aimed at improving business development systems and processes.

Education & Training

Bachelor’s degree in Business Administration, Marketing, Information Systems, or a related field.

Minimum 5 years of experience in business development systems management, sales operations, or a similar role, preferably in a fast-paced industry.

Knowledge & Experience

CRM Systems Management.

Sales Performance Tracking.

Data Analysis & Reporting.

Business Development Processes.

Process Optimization.

Lead Generation Tools.

Sales Operations.

Project Management.

Systems Integration.

Business Development Technologies.

Skills & Abilities

CRM Management & Optimization: Proficient in managing and optimizing CRM systems, ensuring they effectively track leads, client interactions, and sales performance. Ability to customize systems to suit business needs and improve user adoption.

Data Analysis & Reporting: Strong analytical skills to interpret business development data, generate insightful reports, and provide actionable recommendations that drive revenue growth and improve sales performance.

Sales Process Improvement: Ability to identify inefficiencies within sales and business development processes and implement strategies to streamline operations, improving conversion rates and team productivity.

Project Management: Skilled in leading cross-functional projects to enhance business development systems, collaborating with teams to ensure successful project delivery on time and within scope.

Collaboration & Teamwork: Strong communication and collaboration abilities, working effectively with business development, marketing, IT, and other departments to ensure systems and tools align with overall business goals.

System Integration: Knowledge of integrating various systems and tools to ensure smooth data flow and improve business development workflows, enhancing operational efficiency.

Lead Generation Support: Expertise in supporting lead generation activities through the implementation and optimization of tools and processes that drive new opportunities and pipeline growth.

Process Streamlining: Ability to identify, implement, and refine processes that improve efficiency and productivity within the business development function, reducing manual work and improving accuracy.

Training & Support: Skilled in training business development teams on new systems and tools, providing ongoing support to ensure effective use and maximizing system benefits.

Problem-Solving: Strong problem-solving skills to quickly identify issues within business development systems or processes and develop solutions that improve operations and results.

Working Conditions

9 Hours ( +/- 90 minutes)

BEFORE YOU BEGIN

As part of our application process, we require all candidates to complete this assessment. It helps us better understand your professional strengths, working style, and alignment with the role.

The test is not timed, so feel free to take your time and answer honestly.
Ensure you are in a quiet environment with a stable internet connection.
Completing this test is a required step to move forward with your application.

We appreciate your time and look forward to learning more about you!

APPLICATION FORM

Did you complete the test assessment above?

Yes

Please note, if you do not complete the assessment above, your application will be automatically DISQUALIFIED

First name

Last name

Phone

Current Location

Nationality

National Identification Number (For Saudi Applicants)

If in KSA is Your Iqama Transferable for Expats Only?

Marital Status

Availability to Start

Position Applying for

If the Position not listed

Current Position

Languages Spoken and Proficiency

Current Salary

Expected Salary

LinkedIn Profile or Professional Website URL

Willingness to Relocate

Experiences

Reference Contact Information

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Introduction (20 seconds): Share your full name, location, and the role you're applying for.
Relevant Experience (40 seconds): Summarize your key work experience, focusing on roles and skills that relate directly to the position you're seeking at Creative Hospitality.
Motivation (30 seconds): Explain why you want to join us and how you can contribute to our team.

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IMPORTANT NOTICE

All information provided to this application will be treated in strictest confidence. The personal data provided will be used by Creative Hospitality Services to best assess your suitability to the position you are applying for. The accuracy of initial information will provide depth, format and structure to your profile.

Please note that your CV or Resume can only be uploaded in .doc or .pdf format, your photo in .jpeg format. Please understand that written references from past employers are required to progress your application. If you do not have references, at the least your application must be accompanied by a character reference from a family member, colleague or friend.