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Restaurant Manager
OVERVIEW
DEPARTMENT
Food and Beverage
Job description
The Restaurant Manager will be responsible for overseeing the daily operations of the restaurant, ensuring exceptional service, managing staff, and achieving financial goals. The role requires strong leadership skills to create a positive dining experience for guests while maintaining high operational standards.
Operations Management: Oversee daily restaurant operations, ensuring compliance with health and safety regulations. Maintain cleanliness and implement operational policies to provide a safe and welcoming environment for both guests and staff.
Staff Management: Recruit, train, and supervise all restaurant staff, fostering a positive team culture. Conduct performance evaluations and provide ongoing coaching and development to ensure high service standards.
Customer Service: Ensure an outstanding dining experience for all guests by proactively engaging with them. Address any concerns or complaints promptly and implement feedback to enhance service quality and customer satisfaction.
Financial Management: Monitor and control restaurant finances, including preparing budgets and analyzing sales reports. Manage costs and optimize inventory levels to maximize profitability while ensuring high-quality service and food standards.
Marketing & Promotions: Collaborate with the marketing team to develop and execute promotional campaigns and events. Monitor market trends and competitor activities to enhance the restaurant's visibility and attract customers through innovative marketing strategies.
Bachelor’s degree in hospitality management, business administration, or a related field.
3-5 years of experience in restaurant management or a similar role within the hospitality industry.
Food and Beverage Knowledge.
Customer Service Expertise.
Financial Acumen.
Staff Development.
Operational Excellence.
Marketing Insight.
Leadership Skills: Strong ability to lead and motivate a diverse team, fostering a collaborative and positive work environment.
Communication Skills: Excellent verbal and written communication skills, enabling effective interaction with staff, guests, and stakeholders.
Customer Focus: A customer-centric mindset with the ability to anticipate guest needs and provide tailored service to enhance their dining experience.
Problem-Solving Skills: Strong analytical and problem-solving abilities to address operational challenges, customer complaints, and staff issues effectively and promptly.
Organizational Skills: Exceptional organizational and time management skills to handle multiple tasks, prioritize effectively, and ensure smooth daily operations.
Financial Proficiency: Solid understanding of financial principles, with the ability to analyse financial reports, manage budgets, and identify areas for cost savings.
Technical Skills: Proficiency in restaurant management software, POS systems, and Microsoft Office Suite for reporting and data analysis.
Flexibility and Adaptability: Ability to adapt to changing circumstances and manage stress in a fast-paced, dynamic restaurant environment.
Creativity: Innovative thinking to develop new ideas for menus, events, and promotions that attract and retain customers.
JOB TYPE
Full time
JOB LOCATION
Riyadh, KSA
WORK SETTING
Office-based
Duties & Responsibilities
Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers.
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues.
Train colleagues to make sure they deliver with compliance and to the standards we expect.
Education & Training
Some college and/or advanced training in food and beverage management
2 years of related experience, including supervisory experience, or an equivalent combination of
education and experience
Bachelor’s degree / higher education qualification in Hotel Management, culinary arts, or related field preferred
Knowledge & Experience
Customer Service.
Communication Skills.
Administrative Skills.
Multitasking & Time Management.
Safety & Security.
Team Collaboration.
Local Knowledge.
Financial Handling.
Skills & Abilities
Customer Service Excellence: Ability to provide high-quality service and resolve guest issues.
Communication: Strong verbal and written communication skills.
Multitasking: Manage multiple tasks efficiently in a fast-paced environment.
Problem-Solving: Ability to address and resolve guest concerns proactively.
Attention to Detail: Ensure accuracy in guest records, reservations, and transactions.
Organizational Skills: Manage schedules, bookings, and administrative tasks effectively.
Teamwork: Collaborate well with other departments to meet guest needs.
Time Management: Prioritize tasks and manage time effectively under pressure.
Adaptability: Ability to handle changing guest needs and operational demands.
Working Conditions
9 hours ( +/- 90 minutes)
BEFORE YOU BEGIN
As part of our application process, we require all candidates to complete this assessment. It helps us better understand your professional strengths, working style, and alignment with the role.
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The test is not timed, so feel free to take your time and answer honestly.
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Ensure you are in a quiet environment with a stable internet connection.
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Completing this test is a required step to move forward with your application.
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We appreciate your time and look forward to learning more about you!
APPLICATION FORM
IMPORTANT NOTICE
All information provided to this application will be treated in strictest confidence. The personal data provided will be used by Creative Hospitality Services to best assess your suitability to the position you are applying for. The accuracy of initial information will provide depth, format and structure to your profile.
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Please note that your CV or Resume can only be uploaded in .doc or .pdf format, your photo in .jpeg format. Please understand that written references from past employers are required to progress your application. If you do not have references, at the least your application must be accompanied by a character reference from a family member, colleague or friend.
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