RECEPTION MANAGER

OVERVIEW

DEPARTMENT

Food and Beverage

Job description

The Reception Manager will be responsible for overseeing the front desk operations, ensuring exceptional customer service, managing the reception team, and maintaining a positive first impression for all guests. This role requires strong leadership and organizational skills to effectively manage the reception area and coordinate with other departments.

JOB TYPE

Full time

JOB LOCATION

Riyadh, KSA

WORK SETTING

Office-based

Duties & Responsibilities

Front Desk Operations: Oversee daily front desk operations, ensuring efficient check-in and check-out processes for guests. Manage the reception team to adhere to service standards and company policies.
Customer Service: Ensure exceptional service for all guests by addressing inquiries, resolving complaints, and providing assistance as needed. Maintain a warm and welcoming environment to enhance guest satisfaction.
Team Management: Recruit, train, and develop reception staff, providing ongoing coaching and support to foster a high-performance team. Conduct performance evaluations to implement strategies for continuous improvement.
Communication and Coordination: Liaise with other departments, such as housekeeping and maintenance, to ensure seamless service delivery and guest satisfaction. Communicate important information to the team regarding events, promotions, and guest requests.
Administrative Duties: Maintain accurate records of guest interactions, bookings, and feedback, ensuring data is up to date and accessible. Prepare reports on front desk operations and guest feedback for management review.
Sales and Upselling: Promote hotel services and amenities to guests, maximizing revenue opportunities through upselling and cross-selling techniques. Monitor occupancy rates to assist in managing room availability and reservations.

Education & Training

Bachelor’s degree in hospitality management, business administration, or a related field.
3-5 years of experience in front desk operations or customer service roles within the hospitality industry.

Knowledge & Experience

Customer Service Expertise.
Front Office Operations.
Team Leadership.
Communication Skills.
Problem-Solving Abilities.
Sales Skills.
Organizational Skills.

Skills & Abilities

Customer Service Orientation: Strong commitment to delivering exceptional customer service and enhancing guest experiences.
Leadership Skills: Ability to lead, motivate, and develop a diverse reception team, fostering a positive and collaborative work environment.
Communication Skills: Excellent verbal and written communication skills for effectively interacting with guests and team members.
Organizational Skills: Exceptional organizational abilities to manage front desk operations, including multitasking and prioritizing tasks efficiently.
Problem-Solving Skills: Strong analytical skills to address guest concerns and operational issues promptly and effectively.
Attention to Detail: Meticulous attention to detail to ensure accurate record-keeping and adherence to service standards.
Technical Proficiency: Proficient in using hotel management software, reservation systems, and Microsoft Office Suite.
Sales Skills: Ability to promote hotel services and amenities, maximizing revenue opportunities through upselling and cross-selling techniques.
Adaptability: Flexibility to adapt to changing situations and handle high-pressure environments while maintaining professionalism

Working Conditions

9 Hours ( +/- 90 minutes)

BEFORE YOU BEGIN

As part of our application process, we require all candidates to complete this assessment. It helps us better understand your professional strengths, working style, and alignment with the role.

The test is not timed, so feel free to take your time and answer honestly.
Ensure you are in a quiet environment with a stable internet connection.
Completing this test is a required step to move forward with your application.

We appreciate your time and look forward to learning more about you!

APPLICATION FORM

Did you complete the test assessment above?

Yes

First name

Last name

Phone

Current Location

Nationality

National Identification Number (For Saudi Applicants)

If in KSA is Your Iqama Transferable for Expats Only?

Marital Status

Availability to Start

Position Applying for

If the Position not listed

Current Position

Languages Spoken and Proficiency

Current Salary

Expected Salary

LinkedIn Profile or Professional Website URL

Willingness to Relocate

Experiences

Reference Contact Information

Upload CV

Upload Recent Picture

Upload Portfolio (Optional)

Upload Video

Please submit a brief, two-minute video addressing the following points:

Introduction (20 seconds): Share your full name, location, and the role you're applying for.
Relevant Experience (40 seconds): Summarize your key work experience, focusing on roles and skills that relate directly to the position you're seeking at Creative Hospitality.
Motivation (30 seconds): Explain why you want to join us and how you can contribute to our team.

Example video here.

How did you hear about this opportunity?

IMPORTANT NOTICE

All information provided to this application will be treated in strictest confidence. The personal data provided will be used by Creative Hospitality Services to best assess your suitability to the position you are applying for. The accuracy of initial information will provide depth, format and structure to your profile.

Please note that your CV or Resume can only be uploaded in .doc or .pdf format, your photo in .jpeg format. Please understand that written references from past employers are required to progress your application. If you do not have references, at the least your application must be accompanied by a character reference from a family member, colleague or friend.