OPERATION MANAGER

OVERVIEW

DEPARTMENT

Management

Job description

The role demands a focus on quality service, guest satisfaction, staff management, and operational excellence to uphold the brand's standards and improve profitability.

JOB TYPE

Full time/Part time

JOB LOCATION

Riyadh, KSA

WORK SETTING

Office Based / Field Based

Duties & Responsibilities

Operational Efficiency: Oversee daily operations across all departments (front desk, F&B, housekeeping, maintenance). Implement procedures to optimize efficiency and ensure compliance with health, safety, and sanitation standards.
Staff Leadership & Management: Recruit, train, and manage staff. Set performance standards and foster a positive, collaborative environment.
Guest Experience: Ensure guest satisfaction by addressing concerns promptly and working with customer service to deliver personalized experiences. Use guest feedback to improve service.
Budgeting & Financial Performance: Collaborate with finance on budgets, monitor financial metrics, and identify cost-saving opportunities.
Inventory & Supply Chain Management: Manage procurement, ensure timely delivery, and negotiate with suppliers for cost-effective purchasing.
Compliance & Quality Assurance: Ensure compliance with regulations and internal policies, conduct quality checks, and enforce SOPs.
Collaboration & Reporting: Align with the General Manager/CEO on strategic goals, prepare performance reports, and liaise with external stakeholders.
Event Management: Oversee event planning and execution, ensuring smooth coordination with marketing and guest engagement teams

Education & Training

Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
5-7 years in operations management within the hospitality or leisure industry, preferably with experience in luxury or themed entertainment venues.

Knowledge & Experience

Leadership.
Guest Services.
Financial Acumen.
Operational Excellence.
Compliance & Quality Assurance.
Procurement & Supply Chain Management.
Communication & Reporting.

Skills & Abilities

Leadership & Team Management: Strong leadership skills with the ability to motivate and manage teams across various departments, fostering a positive and collaborative working environment.
Communication: Excellent verbal and written communication skills, able to interact effectively with guests, staff, and stakeholders at all levels.
Problem Solving & Decision-Making: Skilled in analysing situations, making sound decisions under pressure, and

Working Conditions

9 Hours ( +/- 90 minutes)

BEFORE YOU BEGIN

As part of our application process, we require all candidates to complete this assessment. It helps us better understand your professional strengths, working style, and alignment with the role.

The test is not timed, so feel free to take your time and answer honestly.
Ensure you are in a quiet environment with a stable internet connection.
Completing this test is a required step to move forward with your application.

We appreciate your time and look forward to learning more about you!

APPLICATION FORM

Did you complete the test assessment above?

Yes

Please note, if you do not complete the assessment above, your application will be automatically DISQUALIFIED

First name

Last name

Phone

Current Location

Nationality

National Identification Number (For Saudi Applicants)

If in KSA is Your Iqama Transferable for Expats Only?

Marital Status

Availability to Start

Position Applying for

If the Position not listed

Current Position

Languages Spoken and Proficiency

Current Salary

Expected Salary

LinkedIn Profile or Professional Website URL

Willingness to Relocate

Experiences

Reference Contact Information

Upload CV

Upload Recent Picture

Upload Portfolio (Optional)

Useful for creative roles (e.g., designers, marketers).

Upload Video

Please submit a brief, two-minute video addressing the following points:

Introduction (20 seconds): Share your full name, location, and the role you're applying for.
Relevant Experience (40 seconds): Summarize your key work experience, focusing on roles and skills that relate directly to the position you're seeking at Creative Hospitality.
Motivation (30 seconds): Explain why you want to join us and how you can contribute to our team.

Example video here.

How did you hear about this opportunity?

IMPORTANT NOTICE

All information provided to this application will be treated in strictest confidence. The personal data provided will be used by Creative Hospitality Services to best assess your suitability to the position you are applying for. The accuracy of initial information will provide depth, format and structure to your profile.

Please note that your CV or Resume can only be uploaded in .doc or .pdf format, your photo in .jpeg format. Please understand that written references from past employers are required to progress your application. If you do not have references, at the least your application must be accompanied by a character reference from a family member, colleague or friend.