MEMBERSHIP RELATIONS

OVERVIEW

DEPARTMENT

Membership

Job description

The role focuses on delivering an exceptional member experience, fostering loyalty, and driving member retention through personalized service and engagement.

JOB TYPE

Full time/Part time

JOB LOCATION

Riyadh, KSA

WORK SETTING

Office Based / Field Based

Duties & Responsibilities

Member Engagement: Build and maintain strong, long-term relationships with members, ensuring a deep understanding of their preferences and needs.
Service Excellence: Provide prompt, professional, and courteous service to all members, addressing their concerns and inquiries to maintain satisfaction.
Membership Experience: Design and execute strategies to enhance the overall membership experience through personalized interactions and services.
Event Coordination: Assist with planning and execution of member-exclusive events, including social gatherings, networking opportunities, and educational sessions.
Onboarding New Members: Guide new members through the onboarding process, ensuring a smooth transition and integration into the community.
Feedback & Improvement: Collect member feedback and collaborate with internal teams to continuously improve membership offerings and services.
Liaison: Act as the primary point of contact between members and other departments to resolve any issues or fulfill requests efficiently.
Communication: Keep members informed about updates, events, and relevant opportunities through regular communication, such as newsletters and personalized updates.
Retention & Renewal: Monitor membership status, follow up on renewals, and implement strategies to retain members.
Data Management: Maintain accurate member records in the CRM system, ensuring that all member interactions, feedback, and requests are documented.

Education & Training

Bachelor’s degree in Hospitality, Business Administration, or related field.
+3 years in a customer service, hospitality, or membership relations role, preferably within a luxury or high-end environment

Knowledge & Experience

Industry Knowledge.
Problem-Solving.
Interpersonal Skills.
Organizational Skills.
CRM Software.
Cultural Awareness

Skills & Abilities

Exceptional Communication: Able to communicate clearly and professionally, adapting the message to suit high-profile members.
Relationship Building: Skilled at building strong, long-term relationships with members to foster loyalty and satisfaction.
Problem-Solving: Capable of resolving member issues efficiently with a solutions-focused approach.
Attention to Detail: Meticulous in delivering personalized services and ensuring accuracy in member interactions and data management.
Time Management & Organization: Effectively manages multiple tasks, prioritizing them to meet deadlines in a fast-paced environment.
Event Coordination: Experienced in organizing and executing member-exclusive events to ensure seamless and memorable experiences.
Adaptability: Quickly adapts to changing member preferences and evolving organizational needs.
Cultural Sensitivity: Demonstrates awareness and respect for diverse cultures, providing inclusive and personalized service to members.
Technology Skills: Proficient in using CRM systems and relevant software for efficient member management and communication.

Working Conditions

9 Hours ( +/- 90 minutes)

BEFORE YOU BEGIN

As part of our application process, we require all candidates to complete this assessment. It helps us better understand your professional strengths, working style, and alignment with the role.

The test is not timed, so feel free to take your time and answer honestly.
Ensure you are in a quiet environment with a stable internet connection.
Completing this test is a required step to move forward with your application.

We appreciate your time and look forward to learning more about you!

APPLICATION FORM

Did you complete the test assessment above?

Yes

First name

Last name

Phone

Current Location

Nationality

National Identification Number (For Saudi Applicants)

If in KSA is Your Iqama Transferable for Expats Only?

Marital Status

Availability to Start

Position Applying for

If the Position not listed

Current Position

Languages Spoken and Proficiency

Current Salary

Expected Salary

LinkedIn Profile or Professional Website URL

Willingness to Relocate

Experiences

Reference Contact Information

Upload CV

Upload Recent Picture

Upload Portfolio (Optional)

Upload Video

Please submit a brief, two-minute video addressing the following points:

Introduction (20 seconds): Share your full name, location, and the role you're applying for.
Relevant Experience (40 seconds): Summarize your key work experience, focusing on roles and skills that relate directly to the position you're seeking at Creative Hospitality.
Motivation (30 seconds): Explain why you want to join us and how you can contribute to our team.

Example video here.

How did you hear about this opportunity?

IMPORTANT NOTICE

All information provided to this application will be treated in strictest confidence. The personal data provided will be used by Creative Hospitality Services to best assess your suitability to the position you are applying for. The accuracy of initial information will provide depth, format and structure to your profile.

Please note that your CV or Resume can only be uploaded in .doc or .pdf format, your photo in .jpeg format. Please understand that written references from past employers are required to progress your application. If you do not have references, at the least your application must be accompanied by a character reference from a family member, colleague or friend.