MEMBERSHIP MANAGER

OVERVIEW

DEPARTMENT

Management

Job description

The Membership Manager at Attaché will be responsible for developing and managing the membership program, ensuring member satisfaction, retention, and growth. The role focuses on fostering relationships with current and prospective members, delivering exceptional member experiences, and implementing strategies to achieve membership sales and retention targets.

JOB TYPE

Full Time/Part Time

JOB LOCATION

Diplomatic Quarter, Riyadh

WORK SETTING

Office Based / Field Based

Duties & Responsibilities

Membership Acquisition & Retention: Develop and implement strategies to attract new members, foster strong relationships with existing members for improved retention and engagement, and efficiently manage membership renewals, upgrades, and downgrades with timely follow-ups.

Membership Sales & Revenue: Meet membership sales targets by highlighting the benefits and value of membership packages. Collaborate with marketing and sales teams to create campaigns and promotions that boost membership, and track sales performance to offer actionable insights for improvement.

Member Engagement & Experience: Plan and oversee events, activities, and communications to boost member satisfaction. Professionally address all member inquiries, complaints, and feedback, and organize networking events and workshops that enhance the value of the membership program.

Membership Database Management: Maintain an accurate and up-to-date membership database. Generate regular reports, analyze trends, and provide insights for ongoing improvements.

Collaboration & Partnerships: Collaborate with internal teams to ensure smooth delivery of services and experiences for members. Establish partnerships with local businesses, organizations, and stakeholders to enhance the membership value proposition.

Budget & Financial Management: Prepare and oversee the membership program budget to ensure cost-effective activities, and deliver financial reports with recommendations to enhance membership profitability.

Education & Training

Bachelor’s degree in Business, Marketing, Hospitality, or related field.

Professional Certifications in Membership Management, Sales, or Customer Relationship Management.

Knowledge & Experience

Membership management experience in hospitality or luxury sectors.

Knowledge of recruitment and retention strategies.

CRM systems and database management.

Achieved sales targets and revenue growth.

Event organization and member engagement.

Trend analysis and actionable insights.

Budget management experience.

Skills & Abilities

Excellent communication and interpersonal skills: to build strong relationships with members and stakeholders.

Sales-driven mindset: with the ability to meet and exceed membership targets.

Organizational and time management skills: capable of handling multiple tasks and meeting deadlines.

Problem-solving abilities: to handle member inquiries and complaints professionally and efficiently.

Proficiency in CRM systems: and membership management software.

Analytical skills: to evaluate membership data, trends, and performance metrics.

Team collaboration skills: to work effectively with internal departments and external partners.

Event planning and management skills: to create engaging member experiences.

Working Conditions

9 Hours ( +/- 90 minutes)

BEFORE YOU BEGIN

As part of our application process, we require all candidates to complete this assessment. It helps us better understand your professional strengths, working style, and alignment with the role.

The test is not timed, so feel free to take your time and answer honestly.
Ensure you are in a quiet environment with a stable internet connection.
Completing this test is a required step to move forward with your application.

We appreciate your time and look forward to learning more about you!

APPLICATION FORM

Did you complete the test assessment above?

Yes

Please note, if you do not complete the assessment above, your application will be automatically DISQUALIFIED

First name

Last name

Phone

Current Location

Nationality

National Identification Number (For Saudi Applicants)

If in KSA is Your Iqama Transferable for Expats Only?

Marital Status

Availability to Start

Position Applying for

If the Position not listed

Current Position

Languages Spoken and Proficiency

Current Salary

Expected Salary

LinkedIn Profile or Professional Website URL

Willingness to Relocate

Experiences

Reference Contact Information

Upload CV

Upload Recent Picture

Upload Portfolio (Optional)

Useful for creative roles (e.g., designers, marketers).

Upload Video

Please submit a brief, two-minute video addressing the following points:

Introduction (20 seconds): Share your full name, location, and the role you're applying for.
Relevant Experience (40 seconds): Summarize your key work experience, focusing on roles and skills that relate directly to the position you're seeking at Creative Hospitality.
Motivation (30 seconds): Explain why you want to join us and how you can contribute to our team.

Example video here.

How did you hear about this opportunity?

IMPORTANT NOTICE

All information provided to this application will be treated in strictest confidence. The personal data provided will be used by Creative Hospitality Services to best assess your suitability to the position you are applying for. The accuracy of initial information will provide depth, format and structure to your profile.

Please note that your CV or Resume can only be uploaded in .doc or .pdf format, your photo in .jpeg format. Please understand that written references from past employers are required to progress your application. If you do not have references, at the least your application must be accompanied by a character reference from a family member, colleague or friend.