MEMBERSHIP COORDINATOR

OVERVIEW

DEPARTMENT

Membership

Job description

This role is crucial in ensuring the seamless coordination of membership processes, providing exceptional service, and building strong relationships with current and prospective members.

JOB TYPE

Full time/Part time

JOB LOCATION

Riyadh, KSA

WORK SETTING

Office Based / Field Based

Duties & Responsibilities

Membership Management: Assist in onboarding new members by ensuring all documents are accurately completed and filed, maintaining and updating the membership database to keep information current, secure, and organized, and handling inquiries from prospective members with details on membership benefits, policies, and application procedures.
Member Engagement and Relations: Build and maintain positive relationships with members by promptly and professionally addressing their requests, inquiries, or concerns, coordinating member events and activities in collaboration with Events and Marketing teams to enhance
the member experience and regularly collecting and analysing feedback to continually improve satisfaction and engagement.
Administrative Support: Support the Prive Manager by handling administrative tasks like scheduling meetings, preparing reports, and coordinating member-related logistics, assisting in managing communication channels—including email newsletters, social media updates, and member announcements—and ensuring compliance with all membership-related policies to protect member data and uphold club standards.
Event Coordination: Work closely with the Events team to coordinate special events, programs, and exclusive gatherings for members, assisting in planning, promoting, and executing events that align with members' interests to ensure high-quality service throughout.

Education & Training

Bachelor’s degree in Hospitality, Business Administration, Communications, or a related field.
2 years in a customer service or administrative role, ideally within a private club, hospitality, or membership-based environment.

Knowledge & Experience

Technical Skills.
Communication Skills.
Organizational Skills.
Membership Management.
Customer Service.
Event Coordination.
Data Protection & Compliance.
Communication & Relationship Building.

Skills & Abilities

Communication Skills: Excellent verbal and written communication abilities for effective interaction with members and team members.
Customer Service Orientation: Strong commitment to providing exceptional service, with a focus on understanding and meeting members' needs.
Organizational Skills: High attention to detail and the ability to manage multiple priorities and deadlines efficiently
. Problem-Solving Abilities: Skilled in identifying issues and implementing solutions to enhance member experience and resolve concerns.
Event Planning & Coordination: Competent in planning, organizing, and executing events to align with members' preferences and standards.
Technological Proficiency: Proficient in CRM systems, membership databases, and Microsoft Office Suite, including Word, Excel, and Outlook.
Adaptability & Flexibility: Ability to adjust to changing priorities and respond to member requests promptly in a dynamic environment.

Working Conditions

9 Hours ( +/- 90 minutes)

BEFORE YOU BEGIN

As part of our application process, we require all candidates to complete this assessment. It helps us better understand your professional strengths, working style, and alignment with the role.

The test is not timed, so feel free to take your time and answer honestly.
Ensure you are in a quiet environment with a stable internet connection.
Completing this test is a required step to move forward with your application.

We appreciate your time and look forward to learning more about you!

APPLICATION FORM

Did you complete the test assessment above?

Yes

First name

Last name

Phone

Current Location

Nationality

National Identification Number (For Saudi Applicants)

If in KSA is Your Iqama Transferable for Expats Only?

Marital Status

Availability to Start

Position Applying for

If the Position not listed

Current Position

Languages Spoken and Proficiency

Current Salary

Expected Salary

LinkedIn Profile or Professional Website URL

Willingness to Relocate

Experiences

Reference Contact Information

Upload CV

Upload Recent Picture

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Upload Video

Please submit a brief, two-minute video addressing the following points:

Introduction (20 seconds): Share your full name, location, and the role you're applying for.
Relevant Experience (40 seconds): Summarize your key work experience, focusing on roles and skills that relate directly to the position you're seeking at Creative Hospitality.
Motivation (30 seconds): Explain why you want to join us and how you can contribute to our team.

Example video here.

How did you hear about this opportunity?

IMPORTANT NOTICE

All information provided to this application will be treated in strictest confidence. The personal data provided will be used by Creative Hospitality Services to best assess your suitability to the position you are applying for. The accuracy of initial information will provide depth, format and structure to your profile.

Please note that your CV or Resume can only be uploaded in .doc or .pdf format, your photo in .jpeg format. Please understand that written references from past employers are required to progress your application. If you do not have references, at the least your application must be accompanied by a character reference from a family member, colleague or friend.