HOSTESS

OVERVIEW

DEPARTMENT

Food and Beverage

Job description

This role involves managing reservations, greeting guests, and coordinating the flow of guests within the dining area. The Host/Hostess plays a key role in maintaining the restaurant's standards of service and hospitality.

JOB TYPE

Full time/Part time

JOB LOCATION

Riyadh, KSA

WORK SETTING

Office Based / Field Based

Duties & Responsibilities

Guest Reception: Greet guests warmly upon arrival and ensure a smooth check-in process.
Reservations Management: Handle phone and online reservations, ensuring that guest preferences are noted and accommodated.
Seating Arrangements: Manage seating assignments to optimize the dining experience and minimize wait times
Customer Service: Provide information about the restaurant, including menu items, specials, and events, and address guest inquiries and requests.
Table Management: Maintain cleanliness and organization of the front-of-house area, ensuring tables are set and ready for guests.
Communication: Collaborate with the waitstaff and kitchen team to ensure timely and accurate service.
Problem-Solving: Address guest complaints or issues promptly and professionally, striving for guest satisfaction.
Maintain Ambiance: Ensure the dining area is welcoming and visually appealing, adhering to the restaurant's standards of decor.

Education & Training

High school diploma or equivalent.

Knowledge & Experience

Service Standards.
Reservation Systems.
Customer Service.
Cultural Awareness.
Problem Resolution.
Operational Knowledge.

Skills & Abilities

Customer Service Focus: A strong passion for providing excellent service and creating memorable dining experiences.
Communication Skills: Effective verbal communication skills to engage with guests and team members.
Organizational Skills: Ability to manage reservations and seating efficiently in a fast-paced environment.
Team Player: Willingness to work collaboratively with colleagues to support overall restaurant operations.
Adaptability: Flexibility to adjust to changing situations and guest needs.
Attention to Detail: Careful in ensuring accuracy in reservations and the cleanliness of the dining area.
Previous Experience: Prior experience as a host/hostess or in a similar customer-facing role is preferred but not required.

Working Conditions

9 hours ( +/- 90 minutes)

BEFORE YOU BEGIN

As part of our application process, we require all candidates to complete this assessment. It helps us better understand your professional strengths, working style, and alignment with the role.

The test is not timed, so feel free to take your time and answer honestly.
Ensure you are in a quiet environment with a stable internet connection.
Completing this test is a required step to move forward with your application.

We appreciate your time and look forward to learning more about you!

APPLICATION FORM

Did you complete the test assessment above?

Yes

First name

Last name

Phone

Current Location

Nationality

National Identification Number (For Saudi Applicants)

If in KSA is Your Iqama Transferable for Expats Only?

Marital Status

Availability to Start

Position Applying for

If the Position not listed

Current Position

Languages Spoken and Proficiency

Current Salary

Expected Salary

LinkedIn Profile or Professional Website URL

Willingness to Relocate

Experiences

Reference Contact Information

Upload CV

Upload Recent Picture

Upload Portfolio (Optional)

Upload Video

Please submit a brief, two-minute video addressing the following points:

Introduction (20 seconds): Share your full name, location, and the role you're applying for.
Relevant Experience (40 seconds): Summarize your key work experience, focusing on roles and skills that relate directly to the position you're seeking at Creative Hospitality.
Motivation (30 seconds): Explain why you want to join us and how you can contribute to our team.

Example video here.

How did you hear about this opportunity?

IMPORTANT NOTICE

All information provided to this application will be treated in strictest confidence. The personal data provided will be used by Creative Hospitality Services to best assess your suitability to the position you are applying for. The accuracy of initial information will provide depth, format and structure to your profile.

Please note that your CV or Resume can only be uploaded in .doc or .pdf format, your photo in .jpeg format. Please understand that written references from past employers are required to progress your application. If you do not have references, at the least your application must be accompanied by a character reference from a family member, colleague or friend.

Hostess