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Membership Relations
Execute role-specific tasks to support overall membership relations objectives.
JOB TYPE
JOB LOCATION
Job Description
The Membership Relations plays a pivotal role within the organization by executing specialized responsibilities tied to their department. This includes adhering to company standards, supporting internal operations, and collaborating with cross-functional teams as needed. The role demands adaptability, professionalism, and the ability to manage day-to-day tasks efficiently while maintaining service excellence and operational accuracy.
Duties & Responsibilities
- Build and maintain strong, long-term member relationships.
- Deliver excellent service by addressing inquiries and concerns promptly.
- Enhance the overall membership experience through personalized support and initiatives.
- Coordinate member-exclusive events and activities.
- Support new member onboarding for a smooth integration.
- Act as the primary point of contact and liaison across departments.
- Collect feedback to drive continuous improvement of services.
- Communicate updates, events, and opportunities to members.
- Monitor membership renewals and implement retention strategies.
- Manage accurate member records in the CRM system.
IMPORTANT NOTICE
All information provided to this application will be treated in strictest confidence. The personal data provided will be used by Creative Hospitality Services to best assess your suitability to the position you are applying for. The accuracy of initial information will provide depth, format and structure to your profile.
Please note that your CV or Resume can only be uploaded in .doc or .pdf format, your photo in .jpeg format. Please understand that written references from past employers are required to progress your application. If you do not have references, at the least your application must be accompanied by a character reference from a family member, colleague or friend.